Building a culture based on collaboration.
How Clayco, a leading construction and engineering company, is designing its future with Webex.
Clayco, a design and build leader.
Clayco’s transformation at a glance.
One of the top engineering and construction companies in the U.S., Clayco leveraged Webex to reimagine collaborative working.
Designing a new way of collaborating.
Our business is constantly evolving. Webex provides the flexibility to really meet our needs as they continue to evolve.
We want the same experience in the head office as at a project site or an employee’s laptop at home. Clayco has consistently set new standards in this industry. How we communicate as a business is vital.
Compared with past decades, we are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. Problems are resolved before construction begins and this helps our teams deliver projects faster, optimize costs, and better satisfy clients.
Webex allows groups to quickly meet and discuss roadblocks on construction projects. We’re now able to show pictures we took in the field and then quickly switch to the architect showing how they drew the situation. Webex has become a standard tool, so subcontractors and project owners are ready to jump into a meeting.
Webex is a key part of creating a unifying culture across the business. This is about how we present as a business, to clients and to prospective recruits.
Overcoming barriers to collaboration in the hybrid era.
Clayco needed to consolidate and modernize its entire approach to workplace collaboration, establishing a consistent, seamless user experience.Learn More
Need to consistently lead and deliver as a modernizer of the construction industry
For Clayco, one of the biggest strategic challenges is to consistently lead and deliver as a modernizer of the construction industry. To do so, Clayco needed the right tools, the right talent, and the right mindset.
Inconsistent performance and heavy demand on IT
With multiple projects on the go and multiple teams involved, Clayco found itself managing a diverse set of collaboration tools, including nine separate conferencing platforms. This led to inconsistent performance, variable quality, and an environment that was unnecessarily hard to support.
Difficulty collaborating across 40+ mobile field construction sites
Collaboration is central to how Clayco operates. The business needs to link its subject matter experts through every step of the project, whether they’re in the head office, onsite, or working remotely. Increasingly, clients and managers want to see a project’s progress, not just be told about it.
Struggle to present themselves as a unified company
Clayco needed to provide a consistent user experience for clients and team members: “It is a key part of creating a unifying culture across the business,” Clayco CIO Todd Finders said. “This is about how we present as a business, to clients and to prospective recruits.”
With Webex Meetings as its collaboration platform, Clayco consolidated the use of nine separate conferencing solutions and removed some of the disparate and outdated technology lingering in the business.Watch Video
A unifying collaboration platform
The move to Webex establishes, for the first time, a consistent user experience. Rather than an array of tools and a variety of processes, there is an agreed standard. Users now have the freedom to schedule, run, and record meetings, whether they’re working from one of the 40+ project offices onsite or from a conference room at one of the offices across the U.S.
Reduced demand on tech support
A consistent toolset means simpler support and fewer upgrades to manage. "Less need for day-to-day support means IT resources can be focused on new initiatives," said Matthew Shea, Lead Systems Engineer and Service Desk Supervisor at Clayco.
Convenient, flexible experience for clients
Webex is interoperable with Microsoft Teams, Zoom, and Google Meet, and integrates with the existing Polycom endpoints. “It means we can continue to use Webex and customers can use a conference tool of their choice,” Shea said. “We keep the freedom but strengthen the simplicity."
Improved project management
Better-quality video conferencing also contributes towards a reduced travel budget and more visible project management. Dispersed project teams can now see the progress of a project and it is quicker and easier to share the latest drawings and plans. “Compared with past decades, we are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions," Clayco CTO Tomislav Žigo said. "Problems are resolved before construction begins and this helps our teams deliver projects faster, optimize costs, and better satisfy clients.”
In-person meetings continue to be a vital part of the mix, but Webex has paved the way for the next generation of collaborative working. And, if a call is missed, it's easier to share the audio, video, or transcript of the meeting. “Webex allows groups to quickly meet and discuss roadblocks on construction projects,” said David Molamphy, Senior Project Manager at Clayco. “We’re now able to show pictures we took in the field and then quickly switch to the architect showing how they drew the situation. Webex has become a standard tool, so subcontractors and project owners are ready to jump into a meeting.”